Lag, animation speed and game issues

Many players have started reporting issues with the Poker games over the past few days.  These issues have ranged from lagging in the games resulting in missed turns, to odd animation issues and chips being swept off of the table or not displayed correctly.  In some cases, this has result in lost hands or missed winnings.

These issues are a result of calculations that were done from July 18th to July 19th to update player stats.  It was necessary to run these updates because we had not been aware that the stats were out of date.  These calculations have been completed and are now correctly updating again.

I hope that the issues stopped once the calculations were completed, however if they are continuing please let us know by writing support[at]pokerunderworld.com.

I’d also like to mention that as a result of feedback from players, we will be removing trainers slowly over the next week, reducing the number of trainers at most tables down to 1 or removing them completely.

Also, we are still working on restoring the winning % and tournaments won statistics.  These will be restored at the same time that we release enhanced statistics for each player.  Look for this in August.

Thanks for your patience through the last few days!  In the future we’ll try and find a different way to run calculations so that they do not affect games.

Ryan
Poker Underworld

13 Comments so far

  1. The Prize Blog on July 27th, 2007

    Ryan,

    Agreed there are too many lags in the poker games.
    But how about reducing the trainers? is the going to help by any means?

  2. GMCnavywife on July 30th, 2007

    Today myself and another player in the 10,000 tournament room were having the lagging, not being able to see the chips laid and I actually had to play one game not even knowing what my cards were. My cards never showed up on the screen, so I ended up going all in every hand until I lost it all.

  3. CannibaLChainsaW on July 31st, 2007

    Quit whinnin you damn fools you get to play hold’em (a sweet site & game) for nothing with profiles and stats and shyte and all you can do is complain, what frees not good enough for you get a grip this place gets anymore digitally enhanced to compensate your unsatisfied needs it’ll become just another pay site that some just cannot afford. SO F@*kIN QUIT IT!!! I hate when my dinner gripes.

  4. NESSIEGIRL on July 31st, 2007

    I AM STILL HAVING TROUBLE GETTING TO TABLES AND HAND LOSS WHEN I GET THERE

  5. rjinaz on August 31st, 2007

    Having trouble refilling balance.
    when I click on refill it will say (error)
    cant play!!!
    please help
    Thanks RJ

  6. rjinaz on August 31st, 2007

    Cant play!!! trying to refill ballance – go’s to
    (Error message)

  7. mark mason on September 5th, 2007

    why the hell can we not reload these days?
    i mean i know im a crap player but seriously!

  8. chee2s on September 12th, 2007

    hello
    i was playing in the 500,0000 no limit
    game#4889537 if i’m not mistaken ,and some how i was betting or raised then i just folded . and the bet that place was given to kaikane. can u please fix that. i did not even see his cards. so i did not no if i won or not. thank you. please reply soon

  9. tomgun on September 12th, 2007

    I have had a hard time getting a seat it wont load me into the game and it’s gettin’ to be a pain in the ass.

  10. tomgun on September 12th, 2007

    now I see why I haven’t been here in two months…
    heres a tip guys…fix the fuckin’ site nothing more frustrating then comein’ to play some cards and ya can’t even sit at an empty seat I knows its not my connection I have hi speed. Peace I’m off to play at pure play

  11. LonesomeWarrior on September 16th, 2007

    Its a damn nice game here. Good place nice ppl.
    Tried a few sites until now and have to say this here is the best. Funny…really…

    Cheers

  12. hoooaaa on September 23rd, 2007

    hi,

    many lags in the poker games also in the past few days.

    The frequency is so high that I can’t almost
    play.

  13. zwick33 on October 9th, 2007

    your new format will not let me play any tournys like 100000 or 500000 tables. i can only play cash games. it really is frustrating need help thanks card player zwick33

Leave a reply